Frequently Asked Questions

Southern Airways

Frequently Asked Questions

Flights numbered 3000-3999

For flights numbered 3000-3999, please see the Surf Air FAQ, which includes baggage and fare rules by clicking here. Passengers on these flights may bring multiple pieces of baggage so long as the total weight does not exceed 30 pounds and the total outside measurements do not exceed 44 linear inches.

Flights within Hawaii

For flights within Hawaii, please see the Mokulele Airlines FAQ, which includes baggage and fare rules by clicking here.

How can I avoid a middle seat?

Our comfortable aircraft mean no more worries about that middle seat.

Southern Airways Express has an open seating policy and every seat has a great view.

How early do I need to check in? And where?

East Region

(Check in at main terminal)

 

Washington-Dulles, VA – IAD: Check in begins 90 minutes / no less than 45 minutes prior to scheduled departure time. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Southern Airways Express is located at Terminal #3, Kiosk 3, near the District ChopHouse Restaurant. Flights depart from Gate H17. Bradford, PA – BFD: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Dubois, PA – DUJ: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Lancaster, PA – LNS: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Morgantown, WV – MGW: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Pittsburgh, PA – PIT: Check in begins 90 minutes / no less than 45 minutes prior to scheduled departure time. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. MINIMUM CONNECT TIME TO ANOTHER AIRLINE IS 75 MINUTES. BAGS NEED TO BE COLLECTED FROM AIRLINE BAGGAGE CLAIM AND THEN RE-CHECKED TO NEXT AIRLINE AT THEIR TICKET COUNTER. PASSENGER WILL NEED TO GO BACK THROUGH AIRPORT SECURITY.

 

Central Region

 

Atlanta / Hartsfield-Jackson Atlanta International Airport – ATL: Check in at the main terminal,; the Southern counter is located next to Frontier Airlines on the north domestic side of the airport. Enter in door N3. All flights operate out of Gate E37. Memphis, TN – MEM: Signature Flight Support: no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance. Nashville, TN – BNA: Atlantic Aviation: Southern Airways flights do not depart from the main terminal at Nashville International Airport. Instead, they operate from Atlantic Aviation, 635 Hangar Ln, Nashville, TN 37217. Parking is free at the terminal. There is no check-in counter at this private terminal. Please make yourself comfortable in the lobby and wait for one of Southern’s crew members to greet you approximately 15 minutes prior to departure. Southern’s pilots can be easily identified by their powder blue neckties and white hats. If you have any questions, feel free to call the Southern Customer Service Center at 800-329-0485.

What's your baggage policy?

If your flight is within the State of Hawaii, please click here for your baggage allowance information. The FAQ on this page does not apply to flights within the State of Hawaii.

A passenger’s baggage allowance is dependent upon the fare class purchased for each flight.
Regardless of fare class, each passenger is allowed: 1 personal item, carried into the airplane, such as a small backpack, handbag, or briefcase, weighing less than 15 lb / 7 kg, at no charge.
Passengers with a “Frugal” fare are allowed:
• One checked bag up to 50 lbs / 23 kg
Passengers with a “Friendly” fare are allowed:
• One checked bag up to 50 lbs / 23 kg, at no additional charge.
• One additional personal item up to 15 lbs, at no additional charge.
Passengers with a “Freedom” fare are allowed:
• Two checked bags totaling no more than 70 lbs / 32 kg, at no additional charge.
• One additional personal item up to 15 lbs, at no additional charge.
Additional Baggage:
• First additional checked bag, up to 50 lbs / 23 kg, at no additional charge.
• Second additional checked bag, up to 50 lbs / 23 kg = $30.00, subject to space availability.
• Third additional checked bag, up to 50 lbs / 23 kg = $50.00, subject to space availability.
• Total checked baggage may not exceed 150 lb / 68 kg, subject to space availability.
No baggage may exceed 52 linear inches. Bags over 52 linear inches are not permitted (except if the bag is a soft-sided duffel without frame, support or wheels). Baggage fees are Non-Refundable.
Regardless of fare, Southern Airways Express does not allow for more than two (2) personal items and 3 checked bags.

What accessibility accommodations are available on Southern Airways Express and Mokulele Airlines flights?

We are committed to assisting guests with disabilities with care, respect, and transparency throughout their travel experience.

Because many of our flights operate on small aircraft and from regional airports or private terminals, the boarding experience may differ from larger commercial airlines. Some locations require guests to board using aircraft stairs, and certain mobility accommodations may vary by airport.

To help us provide the safest and most comfortable experience possible, we encourage guests requiring wheelchair or mobility assistance to contact us in advance of travel so we can review the specific accommodations available at their departure and arrival locations.

Important things to know:
  • Hawaii locations may offer ramp-assisted boarding at select airports
  • Mainland locations generally require guests to be able to navigate aircraft stairs with or without assistance from a travel companion
  • Our team may assist by offering a steady arm or shoulder for support, but team members cannot physically lift guests into or within the aircraft
  • Wheelchairs carried onboard may be subject to size and space limitations
  • We will always work to explore available accommodations while prioritizing guest safety
For assistance prior to travel, please contact our Guest Services team so we can best support your journey.