Now offering Nantucket service from four New England cities with connections to American and United over Providence.              New: Jonesboro, Arkansas service to both St. Louis and Nashville.              Now Serving Show Low to Phoenix, tickets on sale now!              Now offering extra Friday and Sunday flights between Norwood and Nantucket.

This FAQ does not apply to flights within Hawaii.

For flights within Hawaii, please see the Mokulele Airlines FAQ, which includes baggage and fare rules by clicking here.

For flights operated by Southern Airways Express as Public Charters, the Public Charter Passenger Agreement is available here.

For flights operated by Tailwind Air, please see the Tailwind Air FAQ, which includes baggage and fare rules, by clicking here.

Southern Airways Express: Fast & Easy!

Our comfortable aircraft mean no more worries about that middle seat.

Southern Airways Express has an open seating policy and every seat has a great view.

Mid-Atlantic Region

(Check in at main terminal)


Altoona, PA – AOO: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Baltimore-Washington, MD – BWI: Check in begins 90 minutes / no less than 45 minutes prior to scheduled departure time. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

MINIMUM CONNECT TIME TO ANOTHER AIRLINE IS 75 MINUTES. BAGS NEED TO BE COLLECTED FROM AIRLINE BAGGAGE CLAIM AND THEN RE-CHECKED TO NEXT AIRLINE AT THEIR TICKET COUNTER.

Bradford, PA – BFD: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Dubois, PA – DUJ: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Franklin, PA – FKL: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Hagerstown, MD – HGR: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Lancaster, PA – LNS: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Morgantown, WV – MGW: Check in begins 45 minutes / no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Pittsburgh, PA – PIT: Check in begins 90 minutes / no less than 45 minutes prior to scheduled departure time. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

MINIMUM CONNECT TIME TO ANOTHER AIRLINE IS 75 MINUTES. BAGS NEED TO BE COLLECTED FROM AIRLINE BAGGAGE CLAIM AND THEN RE-CHECKED TO NEXT AIRLINE AT THEIR TICKET COUNTER. PASSENGER WILL NEED TO GO BACK THROUGH AIRPORT SECURITY.

Scranton, PA – AVP: Check in begins 60 minutes / no less than 45 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Gulf Region

(Check in at private terminal, NOT main terminal)


Atlanta / Hartsfield-Jackson Atlanta International Airport - ATL: Signature Flight Support: no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Destin, FL – DSI: Destin Jet South: no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Key West, FL – EYW: Signature Flight Support: Southern Airways flights do not depart from the main terminal at Key West International Airport. Instead, they operate from Signature Flight Support, 3471 South Roosevelt Blvd.

Parking at the facility's garage is $15 per day or $84 per week.

There is no check-in counter at this private terminal. Please make yourself comfortable in the lobby and wait for one of Southern’s crew members to greet you approximately 15 minutes prior to departure. Southern’s pilots can be easily identified by their powder blue neckties and white hats.

If you have any questions, feel free to call the Southern Customer Service Center at 800-329-0485.

Memphis, TN – MEM: Signature Flight Support: no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier’s Customer Service Center at 800-329-0485 for assistance.

Nashville, TN – BNA: Atlantic Aviation: Southern Airways flights do not depart from the main terminal at Nashville International Airport. Instead, they operate from Atlantic Aviation, 635 Hangar Ln, Nashville, TN 37217.

Parking is free at the terminal.

There is no check-in counter at this private terminal. Please make yourself comfortable in the lobby and wait for one of Southern’s crew members to greet you approximately 15 minutes prior to departure. Southern’s pilots can be easily identified by their powder blue neckties and white hats.

If you have any questions, feel free to call the Southern Customer Service Center at 800-329-0485.

Palm Beach, FL – PBI: Atlantic Aviation: Southern Airways flights do not depart from the main terminal at Palm Beach International. Instead, they operate from Atlantic Aviation, 3800 Southern Blvd, West Palm Beach, FL 33406.

After turning right on Perimeter Rd, Atlantic Aviation‘s entrance will be a half-mile down the road on the left-hand side, where you will see the concrete wall Atlantic Aviation sign.

Parking is free at the terminal.

There is no check-in counter at this private terminal. Please make yourself comfortable in the lobby and wait for one of Southern’s crew members to greet you approximately 15 minutes prior to departure. Southern’s pilots can be easily identified by their powder blue neckties and white hats.

If you have any questions, feel free to call the Southern Customer Service Center at 800-329-0485.

Tampa, FL – TPA: Signature Flight Support: Southern Airways flights do not depart from the main terminal at Tampa International. Instead, they operate from Signature Flight Support, 2450 N Westshore Blvd, Tampa, FL, 33607.

Parking is free at the terminal.

There is no check-in counter at this private terminal. Please make yourself comfortable in the lobby and wait for one of Southern’s crew members to greet you approximately 15 minutes prior to departure. Southern’s pilots can be easily identified by their powder blue neckties and white hats.

If you have any questions, feel free to call the Southern Customer Service Center at 800-329-0485.

If your flight is within the State of Hawaii, please click here for your baggage allowance information. The FAQ on this page does not apply to flights within the State of Hawaii.

A passenger's baggage allowance is dependent upon the fare class purchased for each flight.
Regardless of fare class, each passenger is allowed: 1 personal item, carried into the airplane, such as a small backpack, handbag, or briefcase, weighing less than 15 lb / 7 kg, at no charge.
Passengers with a "Frugal" fare are allowed:
• One checked bag up to 50 lbs / 23 kg OR one carry-on up to 15 lbs / 7 kg, at no additional charge.
Passengers with a "Friendly" fare are allowed:
• One checked bag up to 50 lbs / 23 kg, at no additional charge.
• One carry-on bag up to 15 lbs, at no additional charge.
Passengers with a "Freedom" fare are allowed:
• Two checked bags totaling no more than 70 lbs / 32 kg, at no additional charge.
• One carry-on bag up to 15 lbs, at no additional charge.
Additional Baggage:
• First additional checked bag or carry-on, up to 50 lbs / 23 kg, at no additional charge.
• Second additional checked bag, up to 50 lbs / 23 kg = $30.00, subject to space availability.
• Third additional checked bag, up to 50 lbs / 23 kg = $50.00, subject to space availability.
• Total checked baggage may not exceed 150 lb / 68 kg, subject to space availability.
No baggage may exceed 52 linear inches. Bags over 52 linear inches are not permitted (except if the bag is a soft-sided duffel without frame, support or wheels). Baggage fees are Non-Refundable.
Regardless of fare, Southern Airways Express does not allow for more than one (1) personal item and 3 checked bags.