{"id":202,"date":"2024-02-01T17:21:38","date_gmt":"2024-02-01T17:21:38","guid":{"rendered":"http:\/\/southernwordpress.surfairdev.com\/?page_id=202"},"modified":"2024-08-14T16:44:02","modified_gmt":"2024-08-14T16:44:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/southernwordpress.surfairdev.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row el_class=&#8221;remove-padding-on-mobile&#8221;][vc_column]<div class=\"hbg-block-content no_name page-header-section collapse show\" aria-expanded=\"true\" id=\"no_id\">\n\n    <div class=\"module-wrapper  \" style=\"background-image: url('\/wp-content\/uploads\/2024\/02\/Frequently-Asked-Questions.jpg'); \">\n\n        \n        \n            <div class=\"module-inner-wrapper \">\n\n                \n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"module-header \">\n\t\t\t\t\t\t\t\t\t\t\n\n\n\n<h1 class=\"title \">\n\t\t \n\t\tFrequently Asked Questions\n\t<\/h1>\n\n<div class=\"sub-title \">\n\t\tWashington-Dulles\n<\/div>\n\n\n\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n                <\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n                        \n\t\t\t\n        <\/div>\n        \n    <\/div>\n\n<\/div>\n\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Frequently Asked Questions\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h1\\\",\\\"title\\\":\\\"Frequently Asked 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\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"module-header margin-bottom-15px\">\n\t\t\t\t\t\t\t\t\t\t\n\n\n\n<h2 class=\"title margin-bottom-15px\">\n\t\t \n\t\t\n\t<\/h2>\n\n\n\n\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n        <div class=\"content \"><\/p>\n<h4><em><strong>For flights numbered 3000-3999, please see the Surf Air FAQ, which includes baggage and fare rules by clicking <a href=\"https:\/\/www.surfair.com\/faqs\/\">here<\/a>. <\/strong>Passengers on these flights may bring multiple pieces of baggage so long as the total weight does not exceed 30 pounds and the total outside measurements do not exceed 44 linear inches.<\/em><\/h4>\n<h4><em><strong>For flights within Hawaii, please see the Mokulele Airlines FAQ, which includes baggage and fare rules by clicking\u00a0<a href=\"https:\/\/mokuleleairlines.com\/faq\/\">here<\/a>.<\/strong><\/em><\/h4>\n<h4><em><strong>For flights operated by Southern Airways Express as Public Charters, the Public Charter Passenger Agreement\u00a0<a href=\"https:\/\/mokuleleairlines.com\/travel-info\/operator-participant-agreement\/\">is available here<\/a>.<\/strong><\/em><\/h4>\n<p><\/div>\n                <\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n                        \n\t\t\t\n        <\/div>\n        \n    <\/div>\n\n<\/div>\n\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"This FAQ does not apply to flights within 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\">\n\t\t\t\t\t\t\t\t\t\t\n\n\n\n<h2 class=\"title margin-bottom-15px\">\n\t\t \n\t\tSouthern Airways Express: Fast & Easy!\n\t<\/h2>\n\n\n\n\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n                <\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n                        \n\t\t\t\n        <\/div>\n        \n    <\/div>\n\n<\/div>\n\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Southern Airways Express: Fast &amp; Easy!\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"Southern Airways Express: Fast & 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And where?&#8221; style=&#8221;square&#8221;]<\/p>\n<h3>East Region<\/h3>\n<div class=\"paragraph\">\n<h4>(Check in at main terminal)<\/h4>\n<p><strong>Washington-Dulles, VA \u2013 IAD:<\/strong>\u00a0Check in begins 90 minutes \/ no less than 45 minutes prior to scheduled departure time. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier\u2019s Customer Service Center at 800-329-0485 for assistance. Southern Airways Express is located at Terminal #3, Kiosk 3, near the District ChopHouse Restaurant. Flights depart from Gate H17.\u00a0<strong>Bradford, PA \u2013 BFD:<\/strong>\u00a0Check in begins 45 minutes \/ no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier\u2019s Customer Service Center at 800-329-0485 for assistance.\u00a0<strong>Dubois, PA \u2013 DUJ:<\/strong>\u00a0Check in begins 45 minutes \/ no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier\u2019s Customer Service Center at 800-329-0485 for assistance.\u00a0<strong>Lancaster, PA \u2013 LNS:<\/strong>\u00a0Check in begins 45 minutes \/ no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier\u2019s Customer Service Center at 800-329-0485 for assistance.\u00a0<strong>Morgantown, WV \u2013 MGW:<\/strong>\u00a0Check in begins 45 minutes \/ no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier\u2019s Customer Service Center at 800-329-0485 for assistance.\u00a0<strong>Pittsburgh, PA \u2013 PIT:<\/strong>\u00a0Check in begins 90 minutes \/ no less than 45 minutes prior to scheduled departure time. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier\u2019s Customer Service Center at 800-329-0485 for assistance. MINIMUM CONNECT TIME TO ANOTHER AIRLINE IS 75 MINUTES. BAGS NEED TO BE COLLECTED FROM AIRLINE BAGGAGE CLAIM AND THEN RE-CHECKED TO NEXT AIRLINE AT THEIR TICKET COUNTER. PASSENGER WILL NEED TO GO BACK THROUGH AIRPORT SECURITY.<\/p>\n<\/div>\n<div><\/div>\n<div>\n<h3>Central Region<\/h3>\n<div class=\"paragraph\"><strong>Atlanta \/ Hartsfield-Jackson Atlanta International Airport &#8211; ATL:<\/strong>\u00a0Check in at the main terminal,; the Southern counter is located next to Frontier Airlines on the north domestic side of the airport. Enter in door N3. All flights operate out of Gate E37.\u00a0<strong>Memphis, TN \u2013 MEM:<\/strong>\u00a0Signature Flight Support: no less than 30 minutes prior to scheduled departure. If a ticketed passenger arrives at a ticket counter and no agent is available, the passenger should call Carrier\u2019s Customer Service Center at 800-329-0485 for assistance.\u00a0<strong>Nashville, TN \u2013 BNA:<\/strong>\u00a0Atlantic Aviation: Southern Airways flights do not depart from the main terminal at Nashville International Airport. Instead, they operate from Atlantic Aviation, 635 Hangar Ln, Nashville, TN 37217. Parking is free at the terminal. There is no check-in counter at this private terminal. Please make yourself comfortable in the lobby and wait for one of Southern\u2019s crew members to greet you approximately 15 minutes prior to departure. Southern\u2019s pilots can be easily identified by their powder blue neckties and white hats. If you have any questions, feel free to call the Southern Customer Service Center at 800-329-0485.<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What&#8217;s your baggage policy?&#8221; style=&#8221;square&#8221;]<strong>If your flight is within the State of Hawaii, please\u00a0<a href=\"https:\/\/mokuleleairlines.com\/faq\/\">click here<\/a>\u00a0for your baggage allowance information. The FAQ on this page does not apply to flights within the State of Hawaii.<\/strong><\/p>\n<div>A passenger&#8217;s baggage allowance is dependent upon the fare class purchased for each flight.<\/div>\n<div><\/div>\n<div>Regardless of fare class, each passenger is allowed: 1 personal item, carried into the airplane, such as a small backpack, handbag, or briefcase, weighing less than 15 lb \/ 7 kg, at no charge.<\/div>\n<div><\/div>\n<div>Passengers with a &#8220;Frugal&#8221; fare are allowed:<\/div>\n<div><\/div>\n<div>\u2022 One checked bag up to 50 lbs \/ 23 kg OR one carry-on up to 15 lbs \/ 7 kg, at no additional charge.<\/div>\n<div><\/div>\n<div>Passengers with a &#8220;Friendly&#8221; fare are allowed:<\/div>\n<div><\/div>\n<div>\u2022 One checked bag up to 50 lbs \/ 23 kg, at no additional charge.<\/div>\n<div>\u2022 One carry-on bag up to 15 lbs, at no additional charge.<\/div>\n<div><\/div>\n<div>Passengers with a &#8220;Freedom&#8221; fare are allowed:<\/div>\n<div><\/div>\n<div>\u2022 Two checked bags totaling no more than 70 lbs \/ 32 kg, at no additional charge.<\/div>\n<div>\u2022 One carry-on bag up to 15 lbs, at no additional charge.<\/div>\n<div><\/div>\n<div>Additional Baggage:<\/div>\n<div><\/div>\n<div>\u2022 First additional checked bag or carry-on, up to 50 lbs \/ 23 kg, at no additional charge.<\/div>\n<div>\u2022 Second additional checked bag, up to 50 lbs \/ 23 kg = $30.00, subject to space availability.<\/div>\n<div>\u2022 Third additional checked bag, up to 50 lbs \/ 23 kg = $50.00, subject to space availability.<\/div>\n<div>\u2022 Total checked baggage may not exceed 150 lb \/ 68 kg, subject to space availability.<\/div>\n<div><\/div>\n<div>No baggage may exceed 52 linear inches. Bags over 52 linear inches are not permitted (except if the bag is a soft-sided duffel without frame, support or wheels). Baggage fees are Non-Refundable.<\/div>\n<div><\/div>\n<div>Regardless of fare, Southern Airways Express does not allow for more than one (1) personal item and 3 checked bags.<\/div>\n<p>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;remove-padding-on-mobile&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_empty_space][vc_toggle title=&#8221;How can I avoid a middle seat?&#8221; style=&#8221;square&#8221;]Our comfortable aircraft mean no more worries about that middle seat. Southern Airways Express has an open seating policy and every &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Southern Airways Express<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/southernwordpress.surfairdev.com\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Southern Airways Express\" \/>\n<meta property=\"og:description\" content=\"[vc_row el_class=&#8221;remove-padding-on-mobile&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_empty_space][vc_toggle title=&#8221;How can I avoid a middle seat?&#8221; style=&#8221;square&#8221;]Our comfortable aircraft mean no more worries about that middle seat. Southern Airways Express has an open seating policy and every ...\" \/>\n<meta property=\"og:url\" content=\"http:\/\/southernwordpress.surfairdev.com\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Southern Airways Express\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/iFlySouthern\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-14T16:44:02+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@iflysouthern\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/52.8.239.250\/faq\/\",\"url\":\"http:\/\/southernwordpress.surfairdev.com\/faq\/\",\"name\":\"FAQ - Southern Airways Express\",\"isPartOf\":{\"@id\":\"https:\/\/52.8.239.250\/#website\"},\"datePublished\":\"2024-02-01T17:21:38+00:00\",\"dateModified\":\"2024-08-14T16:44:02+00:00\",\"breadcrumb\":{\"@id\":\"http:\/\/southernwordpress.surfairdev.com\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/southernwordpress.surfairdev.com\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/southernwordpress.surfairdev.com\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/52.8.239.250\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/52.8.239.250\/#website\",\"url\":\"https:\/\/52.8.239.250\/\",\"name\":\"Southern Airways Express\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/52.8.239.250\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/52.8.239.250\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/52.8.239.250\/#organization\",\"name\":\"Southern Airways Express\",\"url\":\"https:\/\/52.8.239.250\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/52.8.239.250\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/southernwordpress.surfairdev.com\/wp-content\/uploads\/2024\/01\/logo.svg\",\"contentUrl\":\"https:\/\/southernwordpress.surfairdev.com\/wp-content\/uploads\/2024\/01\/logo.svg\",\"width\":203,\"height\":35,\"caption\":\"Southern Airways Express\"},\"image\":{\"@id\":\"https:\/\/52.8.239.250\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/iFlySouthern\",\"https:\/\/twitter.com\/iflysouthern\",\"https:\/\/www.instagram.com\/iflysouthern\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Southern Airways Express","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/southernwordpress.surfairdev.com\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Southern Airways Express","og_description":"[vc_row el_class=&#8221;remove-padding-on-mobile&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_empty_space][vc_toggle title=&#8221;How can I avoid a middle seat?&#8221; style=&#8221;square&#8221;]Our comfortable aircraft mean no more worries about that middle seat. 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